Client Testimonials

What our clients have to say about us! Read rave reviews from clients praising our “bed side manner”, our speed, tenacity, and intelligent work.

Quick and Smart

Susan streamlined our buyout by dealing with our landlord’s attorney professionally and efficiently. She was responsive to questions, quick to fix problems, and made the entire process easy. We enthusiastically endorse Susan and would recommend her to any tenant looking for help in the crazy New York real estate environment.


Fighting the good fight

Susan did a great job representing our entire building in an illegal rent destabilization case. I’m so glad we chose her.

She’s really smart, well spoken, and knowledgable regarding tenant’s rights… and good at explaining in simple terms all the legal concepts and processes.

She was always accessible and promptly replied to our endless questions, concerns and problems… which is quite a feat considering that there were so many of us.

She’s also very personable and understands the human element of the legal system, like why our case was so important to us, etc…

It was a complicated case, but we ended up settling on very favorable terms. I highly recommend her to anyone needing legal services.

Excellent Attorney – Highly Recommended

Ms. Crumiller assisted me in defending against an erroneous eviction proceeding. She was explanatory, communicative and easy to reach at all times during the process. Ms. Crumiller aggressively pursued a successful resolution to my case, and I was able to reach a satisfactory settlement with the landlord (due to longstanding issues with repairs).

I would recommend Ms. Crumiller to any tenant in NYC who needs an intelligent, formidable and responsible advocate.

Satisfied Client

Thorough thoughtful advice

Susan advised me on two different occasions with two different landlords, avoiding litigation in both cases.

In the first case, she talked me through my landlord’s refusal to deal efficiently with a persistent mouse problem. She helped me draft emails, advised me on memorializing in-person conversations, made sure I knew all of my options for taking action (with or without my landlord’s consent), and helped me keep my cool with a frustrating situation.

When I moved into a new apartment a few weeks ago, my new landlord decided to do a gut kitchen renovation without informing me, meaning that I could not occupy the apartment for an extra week. Susan once again talked me through emails and phone calls to resolve the situation and prorate my rent. We were able to work though the situation without going to court, which has helped me maintain a workable relation with both landlords. I don’t know what I would have done without her.

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