Don’t take it from us. Take it from our happy clients. Read rave reviews from clients praising our “bedside manner”, our speed, tenacity, and intelligent work.
I was a first-time litigant with nerves who had never hired a lawyer before when I came to the fabulous Susan Crumiller and her fantastic, knowledgeable team (including Travis Pierre-Louis, Victoria Sheehy and Shayonna Valentin). I had lots of questions, especially about the retainer agreement, and Susan responded to my worries with patience, friendliness and flexibility. She and her team went on to represent me zealously and creatively and got me a result that I initially thought was far out of my reach. I have already recommended Susan to friends with employment discrimination claims and would do so heartily to anyone. Susan, Travis and Vicki did right by me thoroughly and thoughtfully, and the whole experience was validating, healing and empowering.
Susan helped me during a difficult time – I was living in an expensive NYC high rise and had a repair issue with my huge, institutional landlord. Susan not only took care of the problem while avoiding court, she walked me through each step, ensured that I knew what was going on and what I should be doing, and that the resolution was both timely and satisfactory.
I recommend Susan regularly to colleagues and friends – she’s amazing!
Susan did great work for me, is a thoughtful listener, and a strong advocate. I really appreciate how she went above and beyond to make sure that her work for me was cost-effective and solid. She worked hard for my case and spoke for me with a passionate understanding of how I felt about the case, but also made sure that my money was well spent. She was actually able to save me quite a bit by being frugal and thoughtful about the case and its requirements. This is a lawyer who really cares about both you and your case, and will honestly do her best for you. I highly recommend Susan and her firm.
Sincere, compassionate, wise advice
Susan has advised me in a variety of matters: a landlord buyout, apartment succession rights, and a shared meter condition. Most recently, she guided me on the best way to vacate the rent stabilized apartment I’d lived in for ages. Without Susan, I would never have known there was a right way to do that, but in fact, there was, and it saved me a world of frustration in court a month later.
In all these matters, Susan explained not just the letter of the law but also offered the sort of practical, honest, even caring, advice I needed to be confident I was making the right decision—even when that advice meant less business for her and not more. I never for a moment wondered if she had my best interests at heart. She’s also incredibly efficient in the way she thinks and acts, which in a profession where time is literally money, could not be more valuable.
As most who have interacted with the owners of our homes in NYC know, it’s easy to feel at best under-informed and at worst utterly powerless. Susan is truly evening the playing field on behalf of individuals like us, and I’m wiser because of my experiences with her, and grateful to have had her on my side.
Susan streamlined our negotiations by dealing with our landlord’s attorney professionally and efficiently. She was responsive to questions, quick to fix problems, and made the entire process easy. We enthusiastically endorse Susan and would recommend her to any tenant looking for help in the crazy New York real estate environment.
Susan is a great attorney, who has assisted me on several occasions. She is highly professional, has a lazer focus ability to extract all necessary information, and create a very effective useful presentation of the facts. She is also a very nice, warm person, attractive and makes you feel very comfortable. All my stress vanished when I sat in her office, I felt very comfortable and peaceful. Very highly recommended.
I hired Susan Crumiller for a delicate, emotionally and legally complicated landlord-tenant dispute involving my older sister, and from the moment she started working — on an urgent, time-sensitive motion, by the way — she re-defined my admittedly cynical view of what a lawyer could do, and actually renewed my faith in the possibilities of the profession. She was at once responsive to my needs and my sister’s needs — which were often at odds — and kept both of us informed as needed throughout the process. She was tough when she had to be tough, and forthcoming at every step — when there were procedural choices to be made she explained the potential consequences of each one, and provided thorough, unfailingly excellent advice that led to the best result possible in this particular case, for me AND my sister. Look up great lawyer in the dictionary, there’s a picture of Susan Crumiller.
I consulted with a few tenant lawyers before choosing one to pursue my case.
I’m so glad I chose Susan Crumiller P.C.
My experience with Susan was very comforting and my issue with the landlord was resolved very quickly, due to her deep knowledge of tenant rights and brilliant diplomatic strategy.
I would recommend Susan Crumiller P.C. to anyone who needs a very reliable, highly professional and dedicated lawyer.
Susan, Thank you again!
We had a very tough case with our landlord of six years and initially went to another firm that a friend had suggested. However, my friend’s issue was very different than ours and as far as I’m concerned this firm couldn’t have been worse. After paying them a substantial retainer fee after initially a good first meeting, they dropped the ball again and again. They also always sent a different person to represent us in court on our court dates (we barely knew who our lawyer was, but it basically boiled down to who was available that day). They were impersonal and disinterested, making a lot of mistakes that ended up costing us more money. I have a basis for comparison when I say that Susan is exemplary. Thank goodness we found her! I’m only sorry we were not able to hire her first because we wasted a lot of time with inadequate lawyers who could not hold a candle to her. She competently addressed the problems that the first firm created for us and was able get up to speed with all of the confusing things that needed to be done with amazing alacrity and thoroughness.
If you are having landlord issues then you know how frustrating and foreboding it can be to find someone who is a strong advocate for your rights. Ideally you would like someone caring, thorough, reliable and who will also fight on your behalf like you need. Susan Crumiller is all of these things. Not only did she take the time to listen to us sympathetically (it was like coming out of a therapy session to have a meeting with her) she was also able to cut to the chase and go to bat for us, which was a stark contrast to the other firm we had hired. There were a lot of issues that needed to be tackled (we had two cases and separate issues that we were dealing with) and it was a lot of information to keep track of requiring patience and fortitude. Our landlord also had a shark for a lawyer but Susan was able to aggressively stand up to him which was not an easy job. She knows what she is doing and spent a great deal of time exhaustively researching different cases to use as examples on our behalf and ultimately she was able to successfully topple our landlord’s claims. It was always reassuring to have her on our team. She fought passionately on our behalf, going the extra mile in every area. She is also friendly and reassuring and her comprehensive knowledge of fair housing laws made one of the most stressful times for us much less harrowing.
I highly recommend using Susan’s services and we are very happy with our experience with her. I also caution you to not make the same mistake that we did by trying to go with another firm and then have to switch lawyers midstream when you have her as an option. I’m certain that if we had we retained her in the beginning our case would not have been as long and drawn out, which consequently ended up costing more money. She was able to fix the mistakes of our first firm and ultimately we were able to work out a settlement that would not have been possible without her sage council. She’s hard hitting, but friendly and we were relieved to have hired her. I confidently assert you won’t regret your decision to retain her, and it will alleviate a lot of your worst worries during what invariably can be a difficult time.
Susan is a gem. Her counsel helped me greatly. She is smart, hard working, attentive, down to earth and personable. I highly recommend her.