Dear Sony Corporation:  I bought a top-of-the-line Sony Vaio laptop last January and on Tuesday it failed the simple task of turning on.  When I called for service you claimed someone would call me the next day to schedule a technician to come in the next three days and repair it and NO ONE CALLED. Then when I called to check you told me “there was a problem” and I now have a NEW CASE and have to wait again for someone to call.